Privacy Policy

Effective: January 30, 2020

S Ahlén Medical Nordic AB (SAM Nordic Oy), as data controller, is responsible for the processing of your personal information on this website. In this Privacy Policy, “SAM Nordic”, “we” or “us” refers to S Ahlén Medical Nordic AB (SAM Nordic Oy).

This Privacy Policy describes the ways in which we collect information about individuals who visit this website, how we hold and use Personal Data and how we respect your privacy rights. We may change or update this Privacy Policy from time to time by posting a new privacy policy on this website.

Personal Data – what do we process and for which purposes?

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Data, which may include information such as your name, email address or telephone number. We may collect and use this Personal Data to provide you with products, services, and customer support, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect your Personal Data.

Logged in customers

Verified customers who have been assigned an account by SAM Nordic have the possibility to log on to the site to place orders. The information found on the signed-in pages is hospital (customer), name of the contact person (first and last name), contact details such as e-mail, postal address, delivery address and telephone number. Solely information that is already entered in our CRM is visible on customer’s signed in pages.

Personal Data used for website usage analytics

We may also collect and process information about your visit to this website, such as the pages you visit, the website you came from and the searches you perform. We may use such information to help improve the contents of the site and to compile aggregate statistics about people using our site for our internal usage statistics and market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. You can set your browser to notify you when you receive a “cookie”, this will enable you to decide if you want to accept it or not. You can also refuse cookies altogether. However, if you do not accept our cookies, you may not be able to use all functionalities of our website.

We may use a number of technologies offered by different providers to support website analytics and user tracking, including technologies offered by the providers below. If you wish to prevent or control the use of these technologies, please follow the instructions at Google Analytics Privacy Policy, regarding opt-out.

Also, we may use your Personal Data:

if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence;

  • if we need to enforce our terms and conditions;
  • when we believe in good faith that the use of Personal Data is necessary to protect legal rights, the security or integrity of this website;
  • to protect your safety or the safety of others;
  • as part of any criminal or other legal investigation or proceeding in your country or in other countries; or,
  •  to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.

When and to whom do we disclose your information?

This Privacy Policy describes the circumstances in which we may share your Personal Data. We may transfer Personal Data to third parties who act on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, advertising, data management, or technical support.

These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell Personal Data to third parties, and not to disclose it to third parties except as may be permitted by us, as required by law, or as stated in this Privacy Policy.

We may disclose your Personal Data to a third party if we are required to do so because of an applicable law, requests from public and government authorities (including court order, subpoena, or governmental regulation), even outside your country of residence; if we need to enforce our terms and conditions; when we believe in good faith that the disclosure is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others; as part of any criminal or other legal investigation or proceeding in your country or in other countries; or to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.

How do we protect your Personal Data?

We use appropriate technical, administrative, and physical safeguards to protect the information collected through this website. Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the internet.

Children

Our website is directed at an adult audience (such as healthcare professionals, partners and individuals seeking information about SAM Nordic and healthcare products). We do not knowingly collect information from or about children. Please do not use this website if you are under 18.

How long do we store Personal Data?

We will only retain your Personal Data for as long as necessary to fulfil the purpose for which they were collected or to comply with legal or regulatory requirements.

What are your rights and how can you exercise them?

Whenever we process Personal Data, we take reasonable steps to keep your Personal Data accurate and up-to-date for the purposes for which they were collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law.

If you wish to contact us regarding the use of your Personal Data or you want to object in whole or in part to the processing of your Personal Data, please contact us. If you have provided consent, you may withdraw consent. You may also request, subject to confidentiality obligations, to:

  • access your Personal Data as processed by us;
  • ask for correction or erasure of your Personal Data; and
  • request portability, where applicable, of your Personal data, i.e. that the Personal Data you have provided to us, are returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format.

Privacy at SAM Nordic

The responsible use of personal data is a core value at SAM Nordic. SAM Nordic fully respects privacy laws and is subject to an internal framework of privacy rules and policies.


Contact us

If you wish to contact us to exercise your GDPR data privacy rights, SAM Nordic has appointed a Data Protection Officer which you can email to:

Rossetti Tran, QPPV and QA Manager/RP
Rossetti.tran@samnordic.se
+46 8 720 58 22