For Healthcare Providers

Getting it right, every time

At SAM Nordic, we believe that great pharmaceutical distribution is about more than moving products from A to B — it's about people who genuinely care about getting every detail right. When a radiopharmaceutical reaches the patient, the work behind it is rarely visible. There are no headlines for an order processed without errors, no applause for a customer who always feels looked after. But behind every interaction, there is a team working quietly and persistently to make sure everything goes exactly as it should. That is the reality of working at SAM Nordic — and it is something our team knows well.

Meet Mia Malmlund, one of our colleagues, based in Ingå, Finland. When she is not at work, you will most likely find her at the stables — horses are her greatest passion, and at home she shares her life not only with her husband, but also with four dogs and a cat. It is perhaps no coincidence that someone with such genuine care for living creatures brings that same warmth to her work.

Mia is a specialist nurse by training, and she has spent more than 20 years working across medtech and pharmaceutical companies, building deep knowledge of an industry where precision and accountability are non-negotiable. Today, she brings that background to her role at SAM Nordic, where she manages order flows and customer relationships — making sure every order is correct, every question is answered, and every customer feels genuinely taken care of.

"I work for a small but driven Swedish distributor in the pharmaceutical industry," she says. "Even though we are a small company, our commitment is anything but small — and I am proud to work with products that genuinely help people. For me, it matters that what we do has a positive impact on patients' daily lives and quality of life."

What customers don't see
Ask Mia what would surprise customers most if they could follow her through a working day, and the answer comes quickly: the sheer amount of coordination that goes into a single order. "A lot of planning, coordination, follow-up and checks go into making each delivery work," she explains. "When everything runs smoothly, it is barely noticeable — but there is often a great deal of work behind every single delivery."
That invisible effort is, in many ways, the hallmark of excellent logistics. The goal is seamless; the process is anything but simple.

Calm under pressure
In pharmaceutical distribution, things occasionally go wrong. Delivery windows shift. Supply chains face unexpected disruptions. What separates a good partner from a great one is what happens next — and whether they dare to take full ownership of the problem.

"With experience comes a certain calm," Mia says. "I usually know where to start looking and what steps need to be taken when problems arise — for example, in the supply chain. For me, it is important to act immediately, take responsibility, and stay on top of the situation until everything is resolved."

It is the kind of mindset that comes from years of experience — and from genuinely caring about the outcome.

Trust, built over time
At SAM Nordic, trust is not claimed. It is earned, delivery by delivery, interaction by interaction. "I believe trust is built over time, when customers see that we deliver on our commitments and that we always do our best when something unexpected happens," Mia says. "Customers should feel confident that we take responsibility, follow up, and actively work to find solutions when needed."

That philosophy runs through the entire organisation. Many people at SAM Nordic have been part of the company for many years — bringing with them not just expertise, but relationships and a shared sense of purpose. 

And when challenges arise, they share both the responsibility and the commitment to finding a solution. "What unites us is that we genuinely care about our work and about the people we work for," Mia says. "We always strive to do our absolute best, and we take it as a given that we take responsibility, find solutions, and deliver service of the highest quality. Exceeding our customers' expectations is something we are proud of — and it motivates us every day."

Why SAM Nordic?
For pharmaceutical companies looking for a reliable distribution partner in the Nordics, the answer lies in precisely that combination: experience, commitment, personal relationships, and a team that goes the extra mile — not because they must, but because they want to.

Leading the next chapter

With a background in business development, digital transformation and change management, Erik is stepping into the role of CEO at SAM Nordic. Having already worked closely with SAM Nordic over the past year, he is eager to continue building on a strong foundation together with the team. We had a little chat with Erik to get to know him better. 

Welcome to SAM Nordic, Erik! Who are you? 

I’m a curious and fairly hands-on person who enjoys making things happen. I’m driven by developing both businesses and people. Outside of work, I appreciate the simple things, such as spending time with family and friends. It doesn’t really need to be more complicated than that. 

What did you do before joining SAM Nordic? 

I’ve spent a large part of my career working with business development, digital transformation, and efficiency improvements across different industries. Most of that time has been within food‑service wholesale, but I’ve also worked in automotive and greentech. Much of my work has revolved around leading projects, building strong teams, and driving change where business and technology meet. 

What attracted you to this role and to SAM Nordic? 

Over the past year and a half, I’ve had the opportunity to work closely with SAM Nordic on several business development projects. That has given me a good understanding of both the team and the industry. What stood out to me was the combination of doing something genuinely meaningful while being part of a company with strong potential. It’s a journey I’m very much looking forward to continuing together. 

What expertise and experience do you bring to the company? 

I bring experience in driving change, creating structure, and aligning teams around common goals. I also have a very pragmatic approach — I enjoy finding solutions that actually work in real life, not just in theory. 

What do you think employees often misunderstand about the CEO role? 

Perhaps that you’re expected to have all the answers — which you definitely don’t. A big part of the role is actually about asking the right questions, setting direction, and enabling others to succeed. 

Which is more important to you: alignment or constructive disagreement – and why? 

Both are important, but if I have to choose, I would say constructive disagreement. Without it, you risk missing key perspectives and making weaker decisions. That said, it has to be rooted in respect and a shared goal — otherwise it won’t lead anywhere. 

What are you most looking forward to in your new position? 

My ambition is to build on an already successful foundation while continuing to evolve the business. SAM Nordic is well positioned in the market, with a strong team and a highly relevant offering. At the same time, there is significant opportunity to further strengthen our position and deliver increased value to both partners and customers. 

What do you enjoy doing in your free time? 

I mostly enjoy spending time with family and friends. When I’m feeling more active, I like mountain biking in the summer and skiing in the winter. Music is also a big interest of mine, and I enjoy playing the guitar whenever I get the chance. 

What would you like employees to know about you as you step into this role? 

Since I’ve already worked with SAM Nordic for some time, many people know me fairly well. As CEO, I aim to be clear, straightforward, and transparent. I want us to have an environment where we can speak openly about both challenges and opportunities. And I’m genuinely looking forward to the journey ahead — together.